Integration / Telephony
Every call tracked, every missed call recovered, every recording on the record.
In short
Connect telephony to Bitrix24: click-to-call, incoming call popups, missed-call lead capture, call recordings on CRM records, and agent call dashboards.
Phone calls are the least-tracked channel in most CRMs — and often the highest-intent one. A missed call is usually a lost customer nobody ever knew existed.
Tech Titan integrates telephony with Bitrix24 three ways depending on your setup: Bitrix24's built-in telephony, SIP/cloud PBX connectors and marketplace apps, or custom integration via the telephony.externalcall.* REST methods when your provider has no ready app. In all cases: calls matched to CRM records, popups with context, recordings attached, and missed calls turned into leads or tasks.
Capabilities we implement
- Click-to-call from any lead, deal, or contact
- Incoming call screen-pop showing the caller's CRM record
- Automatic lead creation for calls from unknown numbers
- Missed-call and after-hours capture with follow-up tasks
- Call recordings attached to the record via telephony.externalcall.attachrecord
- Call dashboards: volume, connect rate, talk time, outcomes per agent
Custom telephony via REST API
When your PBX or cloud provider has no Bitrix24 app, we build the bridge: your telephony system's events (call started, answered, ended, recording ready) are sent to our middleware, which registers calls with telephony.externalcall.register, completes them with telephony.externalcall.finish, and attaches recordings. The result is indistinguishable from a native integration — popups, history, and dashboards included.
Related
Frequently asked questions
Can Bitrix24 show incoming call popups?
Yes — with integrated telephony, incoming calls pop the matching CRM record (or a new-lead form for unknown numbers) on the responsible agent's screen.
Can Bitrix24 create leads from missed calls?
Yes. Missed and after-hours calls can create leads or follow-up activities automatically, so the callback happens instead of being forgotten.
Can call recordings be linked with Bitrix24 CRM?
Yes — recordings are attached to the call activity on the record, available for coaching, QA, and dispute resolution.
Which providers do you integrate?
Bitrix24 telephony, SIP connector setups, marketplace PBX apps common in India and the UAE, and custom REST integrations for anything else with an events API.
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