Incoming webhook integrations
External systems creating and updating leads, deals, contacts, and SPA items via scoped inbound webhooks.
Service / Webhooks
Webhook integrations that survive real traffic, retries, and failures.
In short
Secure Bitrix24 incoming and outgoing webhook integrations with authentication, field mapping, queue workers, logs, retry logic, and duplicate handling. Built by Tech Titan.
Webhooks are the workhorse of Bitrix24 integration: incoming webhooks let external systems create and update CRM records; outgoing webhooks and events let Bitrix24 notify your systems the moment something changes.
The difference between a demo and production is everything around the webhook: authentication, validation, queueing, retries, duplicate handling, and logs. Tech Titan builds that whole layer — we call it WebhookShield — so a portal outage or a burst of 500 leads never turns into lost data.
What you get
Secure endpoints with token authentication and payload validation
Queue workers that absorb bursts without hitting rate limits
Automatic retries with backoff for transient failures
Duplicate detection so one form submit never becomes three leads
Structured request logs for every event, searchable when something breaks
Timeline comments on CRM records showing integration activity
What's included
Outgoing webhook receivers
Endpoints receiving ONCRMLEADADD, ONCRMDEALUPDATE, and other events with signature and token verification.
Queue & retry layer
Jobs queued, processed with controlled concurrency, retried with exponential backoff, and dead-lettered with alerts after final failure.
Duplicate handling
Idempotency keys, phone/email matching against existing records, and configurable merge-or-skip rules.
Field mapping engine
Source payloads mapped to CRM fields with transforms, defaults, and per-source attribution (UTM, portal, campaign).
Logging & monitoring
Structured logs, failure dashboards, and notification alerts so you know about problems before your sales team does.
Related
Frequently asked questions
How do you keep the webhook integrations you build secure?
Every endpoint we ship verifies Bitrix24's application token on outgoing events, uses HTTPS with unguessable paths and bearer tokens for inbound calls, validates payload structure before processing, and never writes webhook URLs into logs — they contain standing credentials. This is our default build standard, not a hardening add-on.
What happens if Bitrix24 or the external system is down?
Inbound: our receivers accept and queue the payload immediately, then process when Bitrix24 responds again — with retries and backoff. Outbound: failed deliveries are retried and dead-lettered with an alert if they keep failing. Nothing is silently dropped.
Can a webhook create a lead with all custom fields filled?
Yes. Incoming webhooks can set any standard or custom (UF_CRM_*) field on crm.lead.add or crm.item.add, including source attribution, property references, and multi-value fields — as long as the webhook scope includes CRM and the mapping is defined.
Do you build the receiver in PHP, Node, or Python?
Any of the three, matched to your existing hosting and team. The architecture (auth → validate → queue → process → log) is the same; we pick the runtime your team can maintain.
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